pvip logo Privacy Policy

Introduction and Scope

pvip logo ("we", "us", or "platform") places the highest importance on the privacy of its users. This Privacy Policy ("Policy") describes what information we collect, how we process it, and under what circumstances we may share it with third parties when you use pvip logo's website, mobile application, or any related services.

This Policy works alongside pvip logo's Terms and Conditions and should be read together with it. Using the site at any time means you have agreed to the terms of this Policy.

This Policy applies to all individuals residing in Bangladesh and using pvip logo services. If you do not agree with any term of this Policy, you are requested not to use our platform.

Information Collection

We collect information in two main ways — what you provide directly, and what is collected automatically.

2.1 Information You Provide

During account registration, identity verification (KYC), deposit or withdrawal processes, and customer service communications, you provide the following information:

• Full name, date of birth, and national ID number
• Email address and mobile number
• Payment details related to bKash, Nagad, Rocket, or bank accounts
• Residential address
• Login password and security question answers
• Messages and complaint details sent to customer service

2.2 Automatically Collected Information

When you use our platform, the following information is automatically recorded on our servers:

• IP address and unique device identifier (Device ID)
• Browser type, operating system, and screen resolution
• Pages visited, links clicked, and session duration
• Game play logs — bet amounts, results, and timestamps
• Information obtained from cookies and similar tracking technologies

Purpose of Using Information

pvip logo never uses your information unnecessarily. Information is used only for the purpose for which it was collected:

• Account Management: To handle registration, login, and account security.
• Payment Processing: To complete deposit and withdrawal transactions and prevent fraud.
• Identity Verification: To confirm age (for ages 21+) and maintain financial security.
• Customer Service: To resolve your questions or issues.
• Promotional Communication: To inform you of bonuses, offers, and updates with your consent.
• Service Improvement: To analyse user experience and further improve the platform.
• Legal Obligations: To comply with applicable laws and regulations.

As part of our responsible gaming approach, we monitor your gaming activity and provide assistance when needed. This information is used solely for your own protection.

Cookies and Tracking Technology

Our platform uses cookies and similar technologies that are stored in your browser. These remember your visits and personalise your experience.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and security. These cannot be disabled.
• Functional Cookies: Remember your preferred language, layout, and settings.
• Analytics Cookies: Help us understand which parts of our site are used most.
• Marketing Cookies: Used to show relevant advertisements with your consent.

4.2 Cookie Control

You can disable or delete cookies at any time from your browser settings. However, please note that disabling essential cookies may interfere with some core functions of the platform.

We also use local storage and session storage, which temporarily store your session-based information on your device.

Data Storage and Security

pvip logo protects your personal information using industry-standard security technology. Our data protection measures include:

• All data transfers are secured using SSL/TLS encryption technology.
• Sensitive information (passwords, payment details) is stored in encrypted format.
• Firewalls and regular security audits are conducted to prevent unauthorised access.
• Data access is restricted to authorised personnel only.
• Automated alerts are triggered on suspicious login attempts.

5.1 Data Retention Period

We retain your information for as long as your account remains active. Even after account closure, financial transaction records and identity verification information may be retained for a specified period in accordance with applicable law.

Once the need to retain data has passed, we securely delete it or anonymise it so that you can no longer be identified.

5.2 Response to Data Breaches

In the event of a data breach, we will investigate promptly and notify affected users as quickly as possible. All necessary steps will be taken to contain the situation and prevent recurrence.

Sharing Information with Third Parties

pvip logo does not sell your personal information for commercial purposes. However, information may be shared with trusted third parties in specific circumstances:

6.1 Service Provider Partners

Necessary transaction information is shared with bKash, Nagad, Rocket, and banking partners for payment processing. These partners are required to adhere to privacy standards equivalent to ours.

6.2 Game Providers

Our game providers including Pragmatic Play, PG Soft, JILI, Evolution, and Spribe may receive the minimum information necessary to operate games. This information is used only to manage gaming sessions and ensure fair outcomes.

6.3 Legal Obligations

Information may be provided to authorities as required by court order, government directive, or applicable law. In such cases, we provide only the information requested — nothing more.

6.4 Not Shared

• Your contact information is not sold to third-party marketers.
• Information is not given to any unrelated party without your consent.
• Gaming patterns or financial information are not transferred to any advertiser.

Your Rights

You have certain specific rights over your own information, which pvip logo respects:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request that incorrect or incomplete information be corrected.
• Right to Deletion: In certain circumstances, you may request that your information be deleted, unless we are required by law to retain it.
• Right to Restrict Processing: You may request that processing of your information for specific purposes be paused.
• Right to Withdraw from Promotional Communication: You may stop receiving marketing messages at any time.
• Right to Data Portability: You may request your information in a structured format.

To exercise these rights, contact our customer service team directly. We generally respond to requests within a reasonable time. For more details, you may visit our About Us page.

Privacy of Minors

pvip logo strictly refrains from providing services to anyone under 21 years of age. Our platform is in no way intended for minors and we do not knowingly collect any information from minors.

During registration, we use the national ID card or other verifiable documents to confirm age. If a person opens an account using false information and it is later found that they are under 21, their account will be closed immediately and the collected information will be deleted.

If a parent or guardian suspects that their minor child has opened an account on our platform, please contact us immediately.

Policy Changes

pvip logo may revise this Privacy Policy from time to time. Changes generally occur for the following reasons:

• Significant changes in the scope or nature of services
• Addition of new technology or payment methods
• Changes in legal or regulatory requirements
• Improvements to security and privacy measures

Before any significant change, we will notify you via your registered email or through a notice within the platform. The revised policy will take effect from the date of publication. Continuing to use the platform after changes means you have accepted the new policy.

If you have any questions about previous versions of this policy, please contact our support team. You can find answers to common questions in our FAQ section.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. Our customer service team is available seven days a week, twenty-four hours a day in both Bengali and English.

Keeping your information secure is pvip logo's responsibility. We are committed to always working to honour the trust you place in us.